Shannon McClellan

About Shannon McClellan

Operational architect focused on transforming complex, ambiguous requirements into streamlined, logical systems. With 8 years of experience at Google, including 6 years in high-stakes Legal Operations, I specialize in creating \"Single Sources of Truth\" that eliminate friction while governing highly confidential, need-to-know data and risk frameworks.I thrive in DRI-driven environments where I can act as a strategic partner to leadership, owning the \"rhythm of the business\" and building proactive frameworks that prevent chaos before it starts.Core Impact and Systems Ownership: • Operational Architecture: Engineered a comprehensive Governance Playbook that established new protocols and reduced contract approval cycles by 20% across 50+ high-priority projects. • Strategic Governance: Manage multi-million dollar program budgets and risk management frameworks, ensuring 100% compliance and seamless vendor operations for global initiatives. • Program Leadership and Scale: Lead organizational transitions and executive-level event logistics for 180+ global attendees, maintaining a 98.5% favorable rating through intentional program design and flawless execution.• Executive Alignment and Efficiency: Cultivated trusted partnerships with two Senior Directors and two Directors, increasing leadership operational efficiency by 15% through proactive support and streamlined workflow management.

Experience

1. Administrative Business Partner

   Google

   Mar 2020 — Present · Mountain View, CA, US

   Executive Business Partnering: Served as the strategic operational partner for 4 Directors, navigating high-stakes ambiguity and streamlining executive workflows to increase leadership efficiency by 15%.• Organizational Experience Operations: Built the operational framework for a global mentorship program and authored a monthly well-being publication, driving cross-functional culture and engagement for 400+ employees.• Vendor Governance and Escalations: Managed technical workflows across 24 global and regional summits. Managed high-stakes escalations (e.g, orchestrated an emergency pivot for a regional summit 24 hours prior to launch), ensuring service delivery continuity and maintaining a 98.5% quality rating.• Operational Rigor and SLAs: Engineered a standard operating procedure (SOP) that standardized workflows across 50+ projects. Established new Service Level Agreements (SLAs) that reduced contract approval time by 20%, exceeding process timeliness targets.• Financial and Resource Governance: Managed multi-million dollar departmental budgets and operational lifecycles, translating headcount data into Opex forecasts to ensure 100% compliance and forecast accuracy.• Promoted twice in 18 months in recognition of operational authority and the ability to lead high-impact program delivery.

Education

• Vanguard University of Southern California

  Bachelor of Business Administration (BBA)

Skills

• Time Management
• Cashiering
• Strategy
• Events
• Goal Oriented
• Management
• Microsoft Office
• Leadership
• Research
• Fundraising
• Highly Responsible
• Event Planning
• Coordinating Events
• Communication
• Marketing Research
• Microsoft Excel
• Powerpoint
• Public Relations
• Organization
• Marketing
• Graphic Design
• Marketing Communications
• Learning Quickly
• Always Punctual
• Microsoft Word
• Team Leadership
• Salesforce.com
• Task-Oriented
• Project Management
• Customer Service
• Online Marketing
• Problem Solving
• Motivation
• Detail Oriented
• Event Management