Shannon Dempsey
Senior Customer Experience and Finance Operations Manager | Proven track record of leading excellent KPI results | Agile Digital Transformation Salesforce and SAP
- Role
- Business Transformation Architect at Wolters Kluwer
- Location
- Natick, MA, US
- LinkedIn followers
- 500 followers
About Shannon Dempsey
Proven track record in leadership and KPI achievement and the ability to connect and collaborate with people/teams to solve critical business problems. Resilience, curiosity and Cross Functional teamwork are strengths I use every day. I build, lead and contribute to high performing teams that improve Customer Experience (CX), profitability, revenue and productivity. I consistently achieved and exceeded KPIs by maximizing CRM solution(s), enabling the strategy, and leveraging tools, coaching, teamwork and process improvement to drive engagement and consistent results. I have strong professional skills in Customer Experience, Sales, P&L Management, Order to Cash, Strategic Planning, BPO, Implementation of Omni-Channel Digital Transformation. • Adept at translating technology tools solutions for non-technical stakeholders• IT business transformation implementations: SAP & Salesforce• Exceptional collaborative relationships, from front line to executive level• Expertise in electronic invoicing, payments, and vendor management to reduce DSOCORE COMPETENCIESBusiness & Sales Process Improvement • Project Management • Forecasting • Planning • Budgeting • Team Leadership • Account Management • P&L Management • Reporting • Interpersonal & Communication Skills • Training • Coaching • Facilitation• Change Management • Cross Functional Collaboration in Matrix Enviroment UI and ecommerce design TECHNICAL SKILLSMicrosoft Office including Visio • Salesforce • SAP • JIRA • Confluence
Experience
Business Transformation Architect
Dec 2021 — Present
Education
Providence College
Bachelor of Arts - BA, Marketing
1990 — 1994
Boston University
Attended MBA Program, Business/Managerial Economics
2000 — 2001
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