Shannon Cheng
Senior Product Specialist @OneSignal
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WORK HISTORY
Senior Product Specialist @OneSignal
San Mateo County, CA, US
Manage an international vendor team on full cycle client support including onboarding new clients, provide education on product integration, provide best practices to help drive user behavior, mitigate churn risk, and align on metrics to build measurable success- Act as a trusted advisor to the end users and their stakeholders to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value- Introduce clients to new feature releases, drive overall product adoption, and assist with building strategies to scale and best practices- Act as voice of customer by partnering with cross-functional internal teams to communicate stakeholder feedback, business dynamics, build internal documentation, and troubleshoot issues.
EDUCATION
California State Polytechnic University-Pomona
Bachelor’s Degree, Psychology
SKILLS
ABOUT SHANNON CHENG
Senior Product Specialist @ OneSignal
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