Shannon C. Crouse
Sr. Manager, Global Travel Operations
- Role
- Sr Manager, Global Travel Operations at Amazon
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Shannon C. Crouse
Accomplished Director, experienced in leading teams in global travel operations. Supplier relationship leader, developing initiatives with customer centric results. Thrives in fast paced environment and works with global customers across multiple time-zones. Expert in leading conference calls with a smile 24/7.*Customer Obsessed*Travel Ecosystem Expert*Data & Process Driven*Relationship Manager*Team Leader*Strategic Planner
Experience
Sr Manager, Global Travel Operations
Dec 2021 — Present · Raleigh, NC, US
Leading the team that owns the service delivery platform including agency operations, customer care and customer support functions, internal support team training and standard operating procedures. Supporting the development of the strategy and roadmap for the global corporate travel program.
Education
University of North Carolina at Wilmington
Bachelor of Arts (BA)
Skills
- Crm
- Contract Negotiation
- Travel Management
- Business Development
- Negotiation
- Salesforce.com
- Teamwork
- Leadership
- Customer Service
- Strategic Planning
- Tourism
- Management
- Procurement
- Sabre
- Travel Technology
- Account Management
- Revenue Analysis
- Sales Management
- Networking
- Strategic Partnerships
- E-Commerce
- Business Travel
- Sales
- Saas
- Project Management
- Microsoft Excel
- Fundraising
- Online Travel
- Team Leadership
- Product Management
- Analysis
- Training
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