Shannon Wemple
Transforming Complex Business Strategy into Scalable Product Solutions | Cross-Functional Leadership |
- Role
- Business System Analyst, Intermediate - Information Systems at Ingram Content Group
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Shannon Wemple
I specialize in turning complex business needs into clear, scalable solutions through strong Agile practices, technical insight, and cross-functional leadership.What I Do & The Results I DriveI lead the strategy and execution for the myInfo ecosystem, managing critical tools like myCoaching, myTeam Coaching, RealTime Coaching, Drive 2.0, and Digital Locker. My focus is on modernization and measurable impact:Strategic Pivot: Led the multi-phased overhaul of coaching tools to support a critical Work At Home (WAH) environment.Measurable ROI: Recent redesigns delivered $2.5 million in annual savings and reduced Average Handle Time (AHT) by up to 4 seconds per call (2 minutes for complex calls).AI Integration: Currently leveraging Artificial Intelligence tools to optimize product functionality and drive modernization.How I Work: Bridging the GapI blend data analysis, feedback, and Jira expertise to translate between technical engineering teams and business stakeholders. I build meaningful partnerships across the enterprise to ensure Verizon remains the industry leader in both internal and external customer experience.My BackgroundMy career began in 2005 as a Customer Service Representative. Moving through leadership roles in QA, Technical Support, and Operations has given me a unique \"ground-level\" understanding of user needs. This allows me to apply a customer-centric perspective to high-level technical projects—I build tools I know the frontline needs because I’ve been there.Core Competencies:Tech Stack: AI Product Integration, SQL, Jira, Microsoft Office, Google Suite, Confluence.Methodologies: Agile Project Management, Product Strategy, Operations Leadership, ROI Analysis.Education: MBA (Project Management), BS in Liberal Studies, A+ Certified.I am passionate about solving problems and creating products that deliver real value. Let\'s connect!
Experience
Business System Analyst, Intermediate - Information Systems
Feb 2026 — Present · La Vergne, TN, US
Education
Strayer University
Master of Business Administration - MBA
2017
Middle Tennessee State University (MTSU)
Bachelor's degree, Liberal Studies
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