Shannon Taylor
Logistics Manager at Grubhub
- Role
- Logistics Manager at Grubhub
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Shannon Taylor
Experienced Engineer with a demonstrated history of working in the logistics and supply chain industry. Skilled in Microsoft Excel, Collaborative Problem Solving, Change Management, and Training. Strong engineering professional with a Bachelor\'s degree focused in Industrial and Systems Engineering from The Ohio State University.
Experience
Logistics Manager
Oct 2024 — Present · Chicago, IL, US
Collaborated with Product, Tech, and Finance teams to launch Grubhub’s first public API based Delivery as a Service (DaaS) product to align operational strategy with long-term platform growth and partner integrations- Conducted tradeoff analysis between competitive pricing and delivery bid win rate to inform pricing decisions; resulting delivery cost changes increased profit per delivery by 7% while maintaining delivery volume, driving an incremental lift in total profit- Assisted in implementing a Refund API and Automation as part of the DaaS API to allow for systematic partner refund requests to improve standardization, reduce Care costs, and enable volume scaling by minimizing the dependency on Care Agents- Developed SQL queries on large, complex datasets that are used to analyze data, support operations, and create reports to inform strategic business decisions
Education
The Ohio State University
Bachelor's degree, Industrial and Systems Engineering
2016 — 2020
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