Shannon Peterson
Sr Technical Writer @Honeywell Technologies
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WORK HISTORY
Sr Technical Writer @Honeywell Technologies
Pittsburgh, PA, US
Share responsibilities with team to regularly maintain 3,500 web pages & 2,300 PDF pages with occasional updates to an additional 1,800 PDF pages as necessary to define accurate product functionality, illustrate recommended use, and provide instructions and thorough support. • Facilitate information aggregation and definition with Engineering and Product teams to translate complex technical concepts into user-friendly content. • Develop and maintain comprehensive technical documentation for various Voice Products, ensuring usability and accuracy.
EDUCATION
Penn State University
Bachelor of Arts (B.A.)
Cornell University
Certificate
Penn State University
Bachelor of Science (B.S.)
SKILLS
ABOUT SHANNON PETERSON
With a dynamic background in CX Communication workflow architecture and Technical…
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