Shannon Peterson
Sr. Technical Writer at Honeywell
- Role
- Sr Technical Writer at Honeywell Technologies
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Shannon Peterson
With a dynamic background in CX Communication workflow architecture and Technical…
Experience
Sr Technical Writer
Aug 2024 — Present · Pittsburgh, PA, US
Share responsibilities with team to regularly maintain 3,500 web pages & 2,300 PDF pages with occasional updates to an additional 1,800 PDF pages as necessary to define accurate product functionality, illustrate recommended use, and provide instructions and thorough support. • Facilitate information aggregation and definition with Engineering and Product teams to translate complex technical concepts into user-friendly content. • Develop and maintain comprehensive technical documentation for various Voice Products, ensuring usability and accuracy.
Education
Penn State University
Bachelor of Arts (B.A.)
2013 — 2017
Cornell University
Certificate
2021 — 2021
Penn State University
Bachelor of Science (B.S.)
2013 — 2017
Skills
- 2-D Art
- Event Planning
- Adobe Creative Suite
- Customer Service
- Simmons
- Figure Drawing
- Marketing
- Powerpoint
- Microsoft Excel
- Photoshop
- Creative Writing
- Microsoft Office
- Creativity Skills
- Social Networking
- Teamwork
- Social Media
- Leadership
- Ceramics
- Teaching
- Time Management
- Microsoft Word
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