Shannon Summer

Training Specialist @Mungo Homes

Irmo, SC, US

Developed and designed comprehensive training courses, curricula, and both instructional and technical content. Ensured accuracy, clarity, and consistency through meticulous proofreading and editing- Optimized the Training Knowledge Base via HubSpot, improving search functionality, content accuracy, and user access, which led to a 40% increase in usage- Created instructional content for Operations, Sales, Production, and Customer Service managers, thereby enhancing training effectiveness- Implemented new project management processes, resulting in a 25% increase in completion rates and a 15% reduction in delays- Managed tracking systems across HubSpot, SharePoint Analytics, and Smartsheet, streamlining data and project management.