Shannon Stiles

About Shannon Stiles

Led communications strategy for Fidelity’s 401(k) and 403(b) retirement plan participants. Transformed retirement plan client consulting experience for 300 client-facing employees. Influenced the establishment of job role levels for Communications organization. – Broadened career pathing and vitality. – Increased my communications teams’ client satisfaction scores from 74% in 2013 to 86% in 2019. Commissioned job role modernization effort for client-facing employees. – Enhanced decade-old practices. – Increased internal employee satisfaction from 38% to 100% in 10 months. Retirement Services Financial Services Professional Training and Coaching Public Relations & Communications Management Consulting Human Resources Writing & Editing Banking Healthcare Higher Education Non-Profit Organization Management Theater Arts Communications Strategy Retirement Plan Education Client Service Leader of people and teams Mentor/Coach Employee Engagement Facilitation and Presentation Skills Storytelling via Data Analytics Influencing Fidelity Women’s Leadership Group, TED-Style Talk Speaker, 2020 – “The Art of Saying Yes and No” Fidelity Adaptive Leadership Program Fidelity Leading for the Future Program Fidelity Leadership Development Program Hancock is not affiliated with LinkedIn and is not responsible for LinkedIn’s privacy or security policies. My posts represent my own personal views, are subject to change, and may not necessarily represent the views, of John Hancock. I am affiliated with John Hancock Retirement Plan Services LLC and/or John Hancock Distributors LLC. Click here for social media terms: https://bit.ly/3rqFf3v

Experience

1. Head of Participant Outcomes

   John Hancock

   Sep 2024 — Present · Boston, MA, US

Education

• Boston University

  Bachelor of Music, Vocal Performance

  1992 — 1996