Shannon Stevens

About Shannon Stevens

Human Resources Professional with over twenty-five years of experience in the Healthcare industry. System expertise includes PeopleSoft HCM, PS Query, Oracle HCM, Fusion and Learn, Paylocity, Qlikview, as well as Microsoft Office applications. Experienced in all areas of HR with a strong emphasis in HRIS and compensation. A proven, detail-oriented professional known for the ability to problem-solve, and communicate effectively with all levels in an organization. Master’s degree in Human Relation/Organizational Management.

Experience

1. Senior Director, Human Resources

   Urgent Care Group

   Feb 2024 — Present · Brentwood, TN, US

   upported the VP, Human Resources in all areas of the department, with special focus on reporting and analytics, system administration, employee relations, compensation, scheduling and leave of absence administration.• Managed a staff of four responsible for onboarding, user provisioning, provider relations, scheduling and day-to- day operations within the Human Resources department.• Performed organization-wide compensation review, developed and implemented salary structures with pay areas, grades and merit matrix. Conducted ad hoc internal and external compensation analyses as needed.• Developed and implemented consistent turnover reporting mechanisms and led an initiative with Directors of Operations to reduce turnover in key positions by 5% in the first six months.• Served as leave of absence administrator for organization, and first point of contact for Workers’ Compensation claims.• Served as employee relations mentor for HR staff, and handled all types of investigations including discrimination, sexual harassment and violence in the workplace.• Reviewed and edited termination notices, corrective actions and performance improvement plans and aided managers in delivery.• Handled all EEOC claims from first notification to conclusion.• Administered reduction in force as revenue management function was outsourced.• Completed all monthly, quarterly and annual governmental reporting, including CES, BLS and EEO-1.• Developed, configured, tested and documented new Performance review process in Paylocity, and administeredannual merit increase process.• Developed and maintained job descriptions.• Worked with HCM vendor in troubleshooting system enhancements and custom report development.• Developed and scheduled distribution of various reports to eliminate manual tracking efforts.

Education

• Cumberland University

  Master of Science (M.S.), Human Relations/Organizational Management

  1997 — 1999

• Cumberland University

  Bachelor of Science (B.S.), Psychology

  1995 — 1997

Skills

• Talent Management
• Process Improvement
• Onboarding
• Hospitals
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Peoplesoft
• Acquisition Integration
• Applicant Tracking Systems
• Deferred Compensation
• Strategic Planning
• Leadership
• Healthcare Information Technology (Hit)
• Healthcare Information Technology
• Employee Relations
• Hipaa
• Business Process Improvement
• Human Resources
• Healthcare