Shannon Simmons
Director, Strategy & Operations, Client Experience at Waterworks
- Role
- Senior ERP Transformation Leader Order-to-cash Expert Organizational Change Champion at Waterworks
- Location
- Lexington, SC, US
- LinkedIn followers
- 500 followers
About Shannon Simmons
Enterprise transformation leader with 21 years of experience and 3 years on the ERP Transformation Leadership Team for the company’s largest technology project in 20 years. Drive modernization of the Order-to-Cash process, streamline operations, and strengthen scalability to support rapid organizational growth. Drive enterprise-wide change management, communication, and training strategy, overseeing system rollout and successful adoption for all associates across the company. Strong professional skills in Communication, Client Services, Sales, Sales Presentations, Sales Operations, Project Management, Business Process Improvement, and Systems Implementation. PMP Certified Project Manager.
Experience
Senior ERP Transformation Leader Order-to-cash Expert Organizational Change Champion
Feb 2022 — Present · Lexington, SC, US
As a core member of the ERP Transformation Leadership Team for the company’s largest technology initiative in two decades—a multi-million-dollar, multi-year modernization effort—play a critical role in reshaping the operational foundation needed to sustain rapid organizational growth. Lead the end-to-end Order-to-Cash (OTC) process area, the company’s most expansive and cross-functional workflow, ensuring future-ready processes that enhance scalability, profitability, compliance, and customer experience.Drive enterprise-wide change management, communication, and training strategy, overseeing system rollout and successful adoption for all associates across the company. Recognized for the ability to translate complex business needs into actionable solutions, streamline operations, and drive transformational change at both strategic and tactical levels. A trusted advisor and influential leader who enables the organization to operate more efficiently, securely, and competitively—now and for years to come.
Education
The University of Southern Mississippi
BSBA International Business, Finance, Economics
1995 — 1999
Harvard Business School Online
Financial Accounting
Covington High School
Diploma
1993 — 1995
Project Management Institute (PMI), Harrisburg, PA
Project Management Professional (PMP)
2019 — 2019
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