Shannon Rustad

Director of Operations and Business Development @Vocational Diagnostics, Inc

A motivated People Operations Director with 14+ years of experience working with multifaceted departments under fast-paced and stressful conditions to strategically serve as lead. Highly skilled and recognized for seamless implementation of operational projects that address specific needs of diverse customers through means of office and departmental policies and key protocols. Excellent track record with relationship building and delivering stellar customer service support to employees with client-focused strategic coordination. Direct experience with project management, strategic planning, and administrative human resource record keeping for internal employees. Excellent public relations, stakeholder engagement, and handling sensitive situations with tact. Risk management process and analysis Implementation of process improvement Building of external relationships Diversity equity and inclusion Business strategies Conflict resolution Human resources policies Implementation of technology Team leadership and building Development of office policies with 100% implementation success across verticals Microsoft Office Suite expert