Shannon Rodak

About Shannon Rodak

Honors English grad from The Ohio State University with a minor in Professional Writing and experience in the fields of Customer Relationship Management (CRM), Digital Marketing, eCommerce, Public Relations, and Communications. In the last 10 years at The Sherwin-Williams Company, I have held varying shared service roles supporting the 8 Industrial Coatings divisions globally. I currently serve as a Product Manager for CRM, managing the Salesforce.com platform while also acting as a key project stakeholder in the transition to Microsoft Dynamics CRM. My areas of ownership include lead and campaign management, business planning, reporting, enablement management and next best actions (NBAs). I also provide back-up support for account management, opportunity management and quoting management. Through my experiences I have come to understand that real impact comes from simplifying what matters most and aligning people around it. If you\'re looking for someone who can bridge business and tech, while leading with empathy and insight, please feel free to connect.

Experience

1. Product Manager - Crm (Salesforce)

   Sherwin-Williams

   Nov 2021 — Present · Cleveland, OH, US

   Works as a global leader among stakeholders within both the industrial business group and IT teams, to elicit, analyze, communicate, and validate requirements for large, cross-functional Salesforce.com platform initiatives, to increase overall user satisfaction and utilization- Understands and addresses business problems, processes, and opportunities in the context of the Salesforce.com platform and recommends solutions via partnership with the IT organization, which enables the businesses to achieve goals in alignment with their vision and strategy- Acts as a subject matter expert to represent areas of the industrial businesses as part of the CRM program transition to Microsoft Dynamics, by educating vendors on the current processes, pain points and future state functionality desires- Was lead in facilitating the discovery and implementation of the Quote to Price Record Card (PRC) functionality, which automated the process for updating PRCs for account jobs as part of the quoting processes for the Automotive, General Industrial, Industrial Wood and Protective & Marine divisions, saving users administration time that could be reallocated toward time spent with customers

Education

• The Ohio State University

  Bachelor of Arts (BA), English Language and Literature, General