Shannon Porter

About Shannon Porter

PROFESSIONAL PROFILE: Recognized leader with over twenty years’ Customer Service/Contact Center management, including managing service excellence through culture change management, optimizing operational/program functions and leading large-scale projects, from inception to successful completion, while making/executing sound strategic decisions. Passionately striving towards constant improvement - excellent leadership, organization, and people management abilities. CORE PROFESSIONAL COMPETENCIES: Account & Project Management, Database Mgmt & Design, Policy & Procedure Development, Team Building & Staff Retention, Employee Training, Vendor Sourcing & Negotiating, Process & Change Management, Human Resource Mgmt, Project Planning & Development SUMMARY OF QUALIFICATIONS Recipient of the Association of American Medical Colleges Kat Turner Spirit of Excellence Award - October 2022 Obtained Lean Six Sigma Green Belt for successful completion of process improvement project at Specialists on Call (Access TeleCare)- June 2017. Experience in translating system requirements and processes into accurate system procedures. Strategic thinker, innovative with a positive attitude, IT savvy with the ability to conceptualize. Organized and efficient in deadline-driven and rapidly changing environments. Strengths include; ability to work with every level in the organization, demonstrates strong attention to detail, thoroughness & accuracy.

Experience

1. Operations Manager

   AAMC

   Aug 2019 — Present · Washington, DC, US

Education

• Frostburg State University

  MBA

  1995 — 2004

• ST. VINCENT PALLOTTI HIGH SCHOOL

  H. S. Diploma

  1986 — 1990

• Frostburg State University

  BS

  1990 — 1994