Shannon Pino

Director, Higher Education @Workday

US

Responsible for overseeing the implementation and ongoing support of Workday solutions within Higher Education. Manage teams, ensuring projects are delivered on time and within budget, and driving client satisfaction. Key responsibilities include talent acquisition, operational management, and aligning delivery strategies with the company\'s overall goals.Key Responsibilities:Leadership and Management:Leading and managing a team of Workday consultants, project managers, and other delivery professionals. Project Delivery:Ensuring projects are delivered on time, within budget, and to the required standards. Client Management:Building and maintaining strong relationships with clients, ensuring their satisfaction with the delivery process and the implemented solutions. Talent Management:Attracting, hiring, onboarding, and retaining top talent within the delivery organization. Operational Excellence:Managing key operational metrics, such as headcount, budget, and revenue forecasting. Strategic Alignment:Aligning the delivery organization\'s strategy with the overall business goals of the company. Process Improvement:Identifying and implementing process improvements to enhance efficiency and effectiveness. Collaboration:Working with various internal teams, such as sales, customer experience, and product management, to ensure successful project delivery. Innovation:Exploring and implementing new service models to meet evolving customer needs.

Villanova University

Master Certificate Project Management, IS/IT Project Management

Barstow Community College

Associate's degree, Computer and Information Sciences and Support Services

Park University

MBA, MIS

Park University

M.P.A., Public Management

Park University

B.S., Management/CIS