Shannon Parks

About Shannon Parks

As a Customer Success Account Manager at Microsoft, I leverage my extensive experience in customer success management to empower leaders and teams to achieve their desired outcomes. I work with my customers to identify key goals and business objectives, then orchestrate teams and tools to deliver on goals. Through collaboration and in-depth organizational analysis, I contribute to revenue growth and operational efficiencies.I am also passionate about giving back to the community, leading the global veterans organization for Clarivate, where I support and connect veterans who are transitioning into civilian life. I hold multiple Salesforce certifications, including Salesforce Certified AI Associate, Salesforce Certified Associate, and Salesforce Certified Administrator. I am always eager to learn new skills and technologies that can enhance my performance and impact.

Experience

1. Senior Customer Success Account Manager

   Microsoft

   Sep 2024 — Present · Dallas, TX, US

   I drive strategic outcomes for high-impact partner accounts by managing Unified Support and Enhanced Designated Engineering (EDE) engagements. My focus is on delivering measurable business value through proactive planning, technical orchestration, and deep customer alignment.• Accelerating Value: I help partners realize value faster by driving solution consumption, expanding into new workloads, and integrating partner technologies. These efforts have led to reduced support incidents, faster deployment timelines, and improved ROI on Microsoft investments.• Transforming Customer Experience: I champion the CX NorthStar vision by designing success plans rooted in customer feedback, telemetry insights, and innovation—resulting in more personalized, outcome-driven engagements and higher satisfaction scores.• Orchestrating Teams: I coordinate cross-functional teams across Microsoft to ensure alignment, accountability, and seamless execution—enabling scalable solutions that directly support customer goals and strategic initiatives.With a passion for collaboration and a commitment to partner success, I bring clarity, momentum, and strategic alignment to every engagement. I’m dedicated to helping partners unlock the full potential of Microsoft technologies—whether through AI adoption, cloud modernization, or support optimization.

Education

• Anglia Ruskin University

  Bachelor’s Degree

  2013 — 2015

• College of the Sequoias

  Associate’s Degree

  2011 — 2012

Skills

• Organization Skills
• Geospatial Intelligence
• Time Management
• Internal Audit
• Patents
• Project Management
• Iso 9001
• Data Analysis
• Microsoft Excel
• Cusomter Relationship Managment
• Strategic Planning
• Problem Solving
• Intelligence Analysis
• Intellectual Property
• Salesforce.com
• Microsoft Office
• Customer Service