Shannon Orton
Senior Customer Success Manager | Managing Customer Expectations I Trusted Advisor
- Role
- Senior Customer Success Manager at IFS
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
Jun 2025 — Present
Acted as a customer advocate and trusted advisor, ensuring alignment of customer goals with measurable outcomes. • Facilitated engagement strategies that enhanced customer satisfaction and retention, driving increased business value. • Collaborated with cross-functional teams to identify and implement solutions tailored to customer needs, resulting in a measurable customer success metrics.
Education
Macomb Community College
Progressing towards Associate of Business Administration
Skills
- Root Cause Analysis
- Program Management
- Automotive
- Troubleshooting
- Time Management
- Microsoft Excel
- Negotiation
- Vehicles
- Engineering
- Management
- Automtive
- Manufacturing
- Sales Management
- Sales
- Customer Service
- Project Management
- Logistics
- Continuous Improvement
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