Shannon Orendorf

About Shannon Orendorf

With over 20 years of experience in IT service delivery, I am a seasoned and skilled professional who leads and manages complex and diverse IT projects and operations. As a Service Delivery Manager, I work with clients, partners, and teams to deliver high-quality IT solutions that meet their business needs and goals. I have a strong background in IT operations, IT service management, and ITIL, and I am always eager to learn new technologies and methodologies to enhance my performance and value. I am passionate about creating a culture of excellence, innovation, and collaboration, and I strive to empower and support my colleagues and stakeholders. I am looking for an opportunity to leverage my expertise and experience in a dynamic and challenging environment that fosters growth and development.

Experience

1. Senior Service Delivery Manager

   K2 Services

   Mar 2023 — Present

Education

• Regis University

  CIS, Technology

  2002 — 2005

• Regis University

  Bachelor's Degree, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

• University of Phoenix

  Master of Business Administration, Information Technology Project Management

• University of Phoenix

  MBA, MBA concentration in Tech. Mgmt

  2009 — 2010

Skills

• IT Service Management
• Cloud Computing
• Service Management
• Service Desk
• Hp
• Network Engineering
• Servers
• Itil
• IT Management
• Service Delivery
• San
• Sla
• Storage Area Networks
• Service-Level Agreements (Sla)
• IT Operations
• Data Center
• Vmware
• IT Strategy
• Incident Management
• Telecommunications
• Infrastructure
• Solution Architecture
• Virtualization
• Business Continuity
• Disaster Recovery
• Cisco Technologies
• Managed Services
• Integration
• Vendor Management
• IT Outsourcing
• Storage
• Management