Shannon Moss-Ehrmantraut
Remote Support Engineer @Tata Consultancy Services
Shelbyville, IN, US
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+91 *********19
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WORK HISTORY
Oct 2023 — Present
Remote Support Engineer @Tata Consultancy Services
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Conduct remote site support for end users Manage incident tickets within ServiceNow across Windows PC, Mac, iPad and iPhone Utilize remote console to assist users virtually with issues with iOS, MacOS, Windows and O365 Engage with end user professionally and promptly Collaborate across multiple teams using O365 tools to provide resolution to end user
ABOUT SHANNON MOSS-EHRMANTRAUT
I have a strong background in customer service with a passion for technology. Currently…
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