Shannon Morgan
Dynamic Customer Success Leader and Technical Support Specialist: Elevating user experiences and fostering long-term customer loyalty through proactive problem-solving and personalized engagement.
- Role
- Senior Technical Account Manager - Onboarding at CrowdStrike
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Shannon Morgan
Tech-savvy IT professional with a knack for staying ahead of the curve in customer-centric solutions and emerging trends. I’ve got a proven track record in leading technical support teams, troubleshooting escalations, and driving customer success with a focus on innovation, efficiency, and long-term satisfaction. My approach blends technical expertise with a customer-first mindset—whether it’s optimizing deployment, managing account health, or guiding clients through complex technical challenges. Continuously learning and evolving with the latest industry advancements, I hold certifications like Certified Ethical Hacker and Certified Incident Handler to keep my skills sharp and ensure that I deliver solutions at the forefront of IT
Experience
Senior Technical Account Manager - Onboarding
Nov 2024 — Present
Education
EC Council Computer Hacking Forensics Investigator
C|HFI, C|HFI
2014 — 2014
EC Council Certified Ethical Hacker
C|EH
2013 — 2013
Advanced Regional Systems Administrator
Network and System Administration/Administrator
1995 — 1995
Novell Certified Netware Engineer
CNA/CNE Certification
1998 — 2000
EC-Council Certified Incident Handler
E|CIH
2016 — 2016
McAfee ePolicy Orchestrator 4.0
ePolicy Orchestrator 4.0
2008 — 2008
Regional Systems Administrator
Computer Systems Networking and Telecommunications
1990 — 1990
McAfee ePolicy Orchestrator 4.5
ePolicy Orchestrator 4.5
2011 — 2011
University of Michigan
Value Based Six Sigma Greenbelt, Statistics
2004 — 2005
Telecommunications Specialist
Computer Systems Networking and Telecommunications
1989 — 1989
Skills
- Malware Analysis
- Microsoft Exchange
- Project Management
- Network Administration
- Network Security
- Networking
- Security
- Active Directory
- Windows Server
- Information Security
- N-Stalker
- Windows Xp
- Security Operations
- Computer Hardware
- Information Technology
- Windows 7
- Troubleshooting
- Incident Response
- Outstanding Interpersonal Communication Skills
- Computer Security
- Lan-Wan
- Fireeye
- Carbon Black
- Epolicy Orchestrator
- Infrastructure
- Integration
- Vmware
- Mandiant
- Antivirus
- System Administration
- Team-Oriented
- Ethical Hacker
- Disk Encryption
- Operating Systems
- Management
- Disaster Recovery
- Servers
- Six Sigma
- Nessus
- Technical Support
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