Shannon Mistretta-Colo

Vice President, Customer Engagement Centers at Marriott International

Role
Vice President, Customer Engagement Centers at Marriott International
Location
Frederick, MD, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Shannon Mistretta-Colo

Passionate hospitality industry leader with 30 years of progressive and broad range experience including customer engagement centers, strategic planning, large fund governance, contractual compliance, hotel on-property accounting, auditing, and consolidated financial reporting- Strong believer that taking care of employees is a critical component of any organizations success- Extensive experience in collaborating with diverse groups of hotel industry executives to align and drive investments in strategically beneficial priorities- Trusted advisor and partner to senior executives, hotel owner-management groups and internal stakeholders- Talented at motivating teams through process reengineering, performance improvements, and operational efficiencies and effectiveness opportunities in complex, matrixed organizations- Results driven leader valued for my ability to bring together diverse groups, streamline and improve processes, and drive performance.

Experience

  1. Vice President, Customer Engagement Centers

    Marriott International

    Aug 2019 — Present · Bethesda, MD, US

Education

  • Penn State University

    BS

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Shannon Mistretta-Colo — Vice President, Customer Engagement Centers at Marriott International in Frederick, MD, US | Unifers