Shannon Masterson

About Shannon Masterson

Senior Technical Program Manager (TPM) with 11+ years of experience operating at the…

Experience

1. Senior Technical Program Manager

   Realtor.com

   Feb 2023 — Present · US

   Leader of high-impact programs, driving business priorities and ensuring successful delivery while fostering cross-functional collaboration and managing dependencies and risks in a high-performance, KPI-driven culture. Work is executed in a distributed environment spanning multiple time zones- Manage Tier 1 and supporting initiatives, ensuring delivery and alignment with annual KPIs and revenue targets- Guide cross-functional teams through execution with a continuous improvement mindset, fostering collaboration, communication, and trust- Collaborate with stakeholders to form teams, assign responsibilities, secure resources, and manage schedules for efficient delivery- Identify and mitigate risks by surfacing blockers early, enabling trade-offs, and executing structured risk responses- Own dependency management across teams to ensure smooth handoffs, surface impacts, and maintain momentum- Lead change management through stakeholder engagement, clear communication, and documentation that supports adoption- Contribute to quarterly and annual planning cycles, supporting prioritization, alignment, and execution readiness- Implement operating mechanisms that drive cadence, encourage best practices, and support async and real-time collaboration- Facilitate agile ceremonies at the team and program level, including planning, refinement, demos, retrospectives, scrum of scrums, and roadmap workshops- Report on delivery status, milestones, risks, and health using KPIs and metrics to ensure transparency and accountability- Supported the definition and pilot of a stage gate framework for Tier 1 programs and guided successful adoption across contributors- Mentor peers and partners to scale delivery practices, reinforce accountability, and support a high-performing remote culture.

Education

• Community College of Allegheny County

  Liberal Arts and Sciences/Liberal Studies

  2007 — 2009

• La Roche University

  Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies

  2010 — 2012

Skills

• Quality Assurance
• Time Management
• Google Docs
• Microsoft Office
• Sales
• Social Media
• Social Media Marketing
• Support Analysts
• Customer Service
• Mobile Communications
• Software Project Management
• Management
• Promotions
• Software Quality Assurance
• Google Analytics
• Project Management
• Merchandising
• Event Management
• E-Commerce
• Information Technology
• Analytical Skills
• Marketing
• Saas
• Cobra
• Client Services
• Leadership
• Microsoft Technologies
• Mobile Internet
• Mobile Devices
• Support Management
• Ios
• Mobile Technology
• Quality Management
• Google Apps
• Web Analytics