Shannon Malinowski

About Shannon Malinowski

About Me I’m passionate about building strong teams, smarter systems, and brighter futures — and I believe the best results happen when compassion, strategy, and adaptability work hand in hand.As an Operations Coordinator for PPL’s NY CDPAP program — the largest consumer-directed care program in the country — I work every day to support the operational foundation that empowers over New Yorkers to live more independently. I collaborate across Operations, Learning & Development, and IT teams to improve workflows, streamline communication, and create stronger, more confident teams.Throughout my career, I’ve embraced every challenge as an opportunity to grow and lead with impact. Whether smoothing operational gaps, designing new processes, or helping our agents develop the skills and confidence they need to succeed, I bring a mix of analytical thinking, strategic problem-solving, and a deep commitment to people.Adaptability is key in this environment, and it’s a skill I’ve honed — learning from every obstacle, staying flexible in the face of change, and always keeping the bigger mission in mind. Compassion grounds my work, but dedication drives it: every system we build, every process we improve, and every team we strengthen helps deliver better outcomes for the consumers and families we serve.I take pride in maintaining a professional, approachable, and positive presence in everything I do — because great operations aren’t just about systems; they’re about people.And I’m here to help people thrive — on our teams, in our organization, and across our communities.

Experience

1. Operations Specialist Ii

   Public Partnerships | PPL

   Sep 2025 — Present · NY, US

Education

• HRCI - Coursera

  Certification, Professional Human Resources Associate

• University at Buffalo

  Bachelor of Arts - BA, Psychology

• University at Buffalo

  Counseling Psychology

  2013 — 2017

Skills

• Organization Skills
• Event Management
• Event Planning
• Creative Writing
• Restaurant Management
• Microsoft Powerpoint
• Baking
• Food & Beverage
• Psychology
• Customer Service
• Catering
• Inventory Management
• Microsoft Excel
• Leadership
• Management
• English Grammar
• Microsoft Word
• Teamwork
• Barista
• Time Management