Shannon MacPherson
Manager of Customer Success @VelocityEHS
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WORK HISTORY
Manager of Customer Success @VelocityEHS
Working with a team of awesome CSMs who are all consistently meeting and exceeding their own expectations, and I am here for the ride to help them in any way I can! As a Manager of Customer Success, I am using the skills that helped me be a successful CSM but I am flipping the swicth from customers to my team - my goal is to always advocate for them, help them find their voice, help them to grow and develop their skills to be successful and build long term relationships with each of them and I am excited to watch their careers grow and flourish in whatever direction they hope to go and loving every miniute of it.
ABOUT SHANNON MACPHERSON
As a Manager of Customer Success, I truly enjoy building and leading teams that make a real difference for our clients. With over 8 years in the success world, I’m all about turning customer interactions into success stories and fostering a team environment where everyone can thrive.I lead a fantastic group of Customer Success Managers, guiding them to deliver top-notch support and creating strategies that keep our clients happy and engaged. My focus is on making sure our clients get the most out of our products and services while ensuring my team has the tools and support they need to excel.I love working in fast-paced, collaborative environments and am always on the lookout for new ways to enhance the customer journey and support my team. If you’re interested in chatting about customer success, team dynamics, or just want to exchange ideas, let’s connect!
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