Shannon MacOn
Director, Process Management at Prudential Financial
- Role
- Director Process Management at Prudential Financial
- Location
- Harrisburg, PA, US
- LinkedIn followers
- 500 followers
About Shannon MacOn
Accomplished Insurance Operations Executive with a solid track record for cultivating…
Experience
Director Process Management
Sep 2022 — Present
Directly accountable for leading a team of leaders that oversee all day-to-day operations for the New Business Case Management department, primarily supporting the Annuities business (60+ FTE)-Chief Sales relationship partner that drives co-operation between Operations and Sales; ensures alignment to Sales and Distribution strategy-Oversees and supports a key vendor partner who handles back-office operations-Measures and reports out on performance against defined goals-Identifies gaps in performance and develops plans to improve-Identifies and executes process improvements, including opportunities that become initiatives within the Enabling Solutions “Service, Inc” portfolio of initiatives-Identifies and drives change in the organization that enhances customer experience, improves the employee experience, and improves business results
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