Shannon Lyons

About Shannon Lyons

o At Sedgwick, our approach integrates strategic negotiation, operational precision, and client-centric service to foster trust and long-term relationships across the globe. Through collaboration, feedback-driven improvements, and a commitment to innovation, we empower individuals and organizations to navigate complex challenges in the temporary housing, repair, mitigation and insurance landscape.• Temporary housing- We locate temporary housing options for displaced insureds, adjusters, and catastrophe teams, and help manage additional living expenses. • EFI global- Our experts lead the industry with engineering failure analysis, forensics, origin and cause investigations, environmental consulting, laboratory testing and specialty consulting • Contents solutions- Our team works to control claim costs through comprehensive and accurate contents inventory and adjusting services• Mitigation bill review- We manage losses and reduce financial leakage by ensuring mitigation charges are fair and accurate• Repair solutions- Our team provides managed repair and restoration through a network of certified local, regional, and national contractors.• Appraisal and Umpiring- Specific division of adjusters properly trained with extensive experience in the appraisal arena. • Building consulting- We offer a wide range of consulting services, from traditional cost estimating and scheduling to total project management.• Forensic accounting- We provide forensic accounting, investigation, and business income services to help clients measure the financial impact of a loss event.

Experience

1. Western Regional Account Manager at Sedgwick Temporary Housing

   Sedgwick

   Jan 2022 — Present · Seattle, WA, US

   Sedgwick’s temporary housing division provides like, kind, and quality temporary housing services for insurance professionals in the property claims community. We locate temporary housing options and help manage additional living expenses (ALE housing budgets) during home insurance claims after fire, water, wind, storm damage or emergency evacuation. Our first notice-of-loss team is available to assist with insurance housing 24/7/365, weekends, nights, and holidays. Our dedication to customer service and process innovation makes us the first choice among temporary housing companies for property adjusters and insurers nationwide.Since 1996 our housing team has been an integral part of the property claim lifecycle. Insurance professionals, homeowners, and first responders have come to know and respect this team as the industry standard for additional living expense management, temporary relocation and catastrophe response housing. Our team focuses on cost management and stress reduction for a better customer experience.

Education

• Kauai Community College

  Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

  1997 — 1998

Skills

• Project Management
• Construction
• Mold Remediation
• Restoration
• Sales Operations
• Customer Service
• Contractors
• Insurance
• Strategic Planning
• Project Planning
• Customer Satisfaction
• New Business Development
• Retail
• Apparel
• Operations Management
• Renovation
• Contract Negotiation
• Crm
• Microsoft Crm
• Microsoft Office
• Sales
• Contract Management
• Merchandising
• Xactimate
• Product Development
• Negotiation
• Sales Management
• Business Strategy
• Leadership
• Manufacturing
• Business Development
• Key Client Relationships
• Microsoft Excel
• Program Management
• Flooring
• Process Scheduler
• Account Management
• Indoor Air Quality
• Marketing
• Purchasing