Shannon Lock
Internal IT @GFI Digital
Jefferson City, MO, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2017 — Present
Internal IT @GFI Digital
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Jefferson City, MO, US
E-Automate support - troubleshoot issues, user administration, e-agent tasks troubleshooting/configuration, Remote Tech support• Setup/configure/troubleshoot laptops and workstations• Setup/configure/troubleshoot iPads for Sales reps• Compass Sherpa support - troubleshoot issues, user administration• Active Directory support - setup new users, create groups• End user support - printing, email issues, software support
EDUCATION
1994 — 1998
Lincoln University in Missouri
Bachelor's degree
SKILLS
EmailBlackberry Enterprise ServerOutlookSourceoneLyncMicrosoft OfficeWebsphere Application ServerEmail ArchivingLotus ConnectionsSametimeLotus Domino AdministrationLinuxLotus NotesEmail MigrationActive DirectoryWindows ServerPowershellVmwareLotus TravelerMicrosoft ExchangeMessagingLotus DominoWorkstation AdministrationMcafeeIphone Support
ABOUT SHANNON LOCK
Internal IT at GFI Digital Inc.
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