Shannon Kriescher

Human Resources Account Manager @Principle Strategies Llc

Norfolk, VA, US

Client Relationship Management • Serve as the primary point of contact for assigned client accounts. • Build and maintain strong, long-term relationships with client stakeholders. • Conduct regular check-ins to assess satisfaction and identify new HR needs. • Resolve client issues promptly and professionally.2. Service Delivery Oversight • Coordinate delivery of HR services such as: • Payroll processing • Benefits administration • Compliance support • Talent acquisition and onboarding • Training and development programs • Ensure timely and accurate execution of HR deliverables. • Monitor service level agreements (SLAs) and ensure compliance.3. Strategic HR Support • Advise clients on HR best practices, legal compliance, and workforce planning. • Support policy development, performance management systems, and employee engagement strategies. • Assist in implementing HR technology or systems where applicable.4. Project & Account Management • Manage onboarding of new clients, ensuring a smooth transition. • Prepare and manage account plans, timelines, and deliverables. • Identify opportunities for upselling or cross-selling additional HR services.5. Reporting & Analytics • Provide clients with regular reports on HR metrics and service performance. • Analyze trends (e.g, turnover, absenteeism) and make data-driven recommendations. • Track account performance and client satisfaction metrics.6. Internal Coordination • Collaborate with internal HR specialists (payroll, recruitment, compliance, etc.) to deliver cohesive service. • Communicate client needs and feedback to improve internal processes. • Participate in team meetings and contribute to continuous improvement efforts.7. Compliance & Risk Management • Stay updated on labor laws, HR regulations, and industry standards. • Support clients in navigating legal risks and maintaining compliance. • Assist with audits and documentation requirements.

Bryant & Stratton College - Virginia Beach

Associate of Arts and Sciences (AAS)

Bryant & Stratton College - Virginia Beach

Bachelor of Business Administration (BBA)