Shannon Johnson
R&D Operations and Program Management | Driving Innovation, Efficiency & Growth in Product Development
- Role
- Vice President - R & d Operations at Alvaria CX
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
Experience
Vice President - R & d Operations
Jun 2023 — Present
Education
University of Phoenix
M.S., Computer Information Systems
2002 — 2004
Middle Tennessee State University (MTSU)
B.B.A, Computer Information Systems
1995 — 1999
Skills
- Workforce Management
- Sip
- Professional Services
- Contact Centers
- Agile Methodologies
- Solution Architecture
- System Architecture
- Technical Support
- Microsoft Sql Server
- Call Center
- Acd
- Cti
- Sharepoint
- Software Implementation
- Call Centers
- Ip
- Pre-Sales
- Scrum
- Vendor Management
- Integration
- Enterprise Software
- Software Project Management
- System Deployment
- Crm
- Saas
- Ivr
- Cloud Computing
- Telephony
- Telecommunications
- Voip
- Unified Communications
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