Shannon Galford
HR Manager Client Operations @Coca-Cola Bottlers' Sales & Services
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WORK HISTORY
HR Manager Client Operations @Coca-Cola Bottlers' Sales & Services
Accountable for the Client HR team relationship. I am the primary contact between client bottler and all HR functions, driving end-to-end process delivery. I have direct managerial responsibility for a team of dedicated Bottler Client Support Specialists, which includes Payroll, Employee Master Data, Organizational Management, and Customer Service, and matrix responsibility with Benefits, Governance and other specialized teams. My team executes the day-to-day HR operational processes, ensures quality and compliance monitoring, and meets or exceeds service levels for the client. The client I support has an employee population of 6500 to made up of union and non-union population. Act as the primary escalation point for complex operational activities, identify solutions for issues, escalate critical issues for swift resolution, and connect subject matter experts where needed.
EDUCATION
Ball State University
Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT SHANNON GALFORD
Dedicated and knowledgeable operations leader with a unique blend of call center, process…
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