Shannon Cosgrove
Director, Customer Success @Q4
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WORK HISTORY
Director, Customer Success @Q4
Toronto, ON, CA
EDUCATION
Ryerson University
Bachelor of Commerce (B.Com.), Human Resource Management, Minor Law
SKILLS
ABOUT SHANNON COSGROVE
At Q4, my role as Sr. Manager, Client Success & Enablement is centered on cultivating a culture of trust and collaboration, enhancing our customer service experiences, and steering strategic change management. My competencies in coaching, goal setting, and performance management are critical in transitioning the operational focus towards client success, thereby empowering the team to exceed expectations and deliver exceptional value to our clients. The skills honed from my previous role as Manager, Activation Enablement—particularly in process optimization and best practice governance—are now instrumental in developing robust training programs and delivering continuous improvement in service standards. As a leader committed to excellence, I leverage a solution-selling approach and cross-functional team leadership to solidify customer loyalty and drive sustainable growth at Q4.
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