Shannon Corliss

About Shannon Corliss

I’m a customer and growth executive who specializes in building the systems that help companies scale. As Chief Customer Officer at Vintory, I lead the strategy and execution across customer experience, onboarding, marketing, and retention for vacation rental management companies across the United States. My focus is simple: ensure our clients grow their homeowner inventory, increase revenue, and see measurable ROI from their marketing investments. Over the course of my career, I’ve built and led cross-functional teams spanning customer success, marketing, operations, and international support. I enjoy working at the intersection of strategy and execution — designing the playbooks, systems, and processes that allow teams to deliver consistent results at scale. I’m particularly passionate about: • Building high-performing teams • Creating scalable customer growth engines • Turning data into clear business strategy • Aligning customer experience with revenue outcomes I’ve spent most of my career in fast-growing companies where adaptability, ownership, and speed matter. I thrive in environments where we are building something meaningful — improving products, strengthening teams, and delivering real value to customers. Outside of work, I’m an entrepreneur, real estate investor, and community volunteer who enjoys building things that create long-term impact.

Experience

1. Chief Customer Officer

   Vintory

   Jan 2022 — Present · Chicago, IL, US

   Chief Customer Officer at Vintory, leading the strategy and execution across customer experience, onboarding, retention, and growth for a nationwide portfolio of vacation rental management companies. I oversee cross-functional teams spanning marketing strategy, client success, operations, and data-driven homeowner acquisition programs, helping our partners expand their homeowner inventory and maximize revenue. My focus is building scalable systems, aligning teams around measurable outcomes, and ensuring our clients see clear ROI from their marketing investments.

Education

• Lake Forest College

  Bachelor's degree

Skills

• Visual Merchandising
• Merchandising
• Retail
• Store Operations
• Store Management
• Assortment
• New Store Openings
• Retail Sales
• Merchandise Planning
• Driving Results
• New Store Development
• Customer Service
• Inventory Control
• Inventory Management
• Leadership
• Loss Prevention
• Sales
• Team Building
• Time Management
• Training