Shannon Cleary

About Shannon Cleary

I’m a healthcare professional with experience spanning health-tech product development…

Experience

1. Healthcare Associate - Revenue Cycle Optimization

   Huron

   Nov 2022 — Present

   Navigated remote work with up to 50% travel to client sites. Navigated clients with diverse hybrid/remote/on-site FTE.Direct Skills/Responsibilities:• Data Analysis and Process Improvement: Conducted in-depth data analysis using proprietary tools to identify areas for process improvement. Includes Cash Tracking, Payer Management, ROI Outsourcing Analysis Reports, Staffing Analysis, A/R Backlog Strategy, etc, • Stakeholder Collaboration & Client Relationship Management: Collaborate with key client stakeholders, including admin to VPs/ c-suite, to prioritize inquiries, provide KPI, provide actionable recommendations, and communicate results effectively. Maintain strong relationships with clients by providing exceptional service, addressing concerns promptly, and delivering tailored solutions to meet their unique needs and contract goals.• Project Management: Manage multiple initiatives simultaneously, ensuring timely delivery and high-quality outcomes for clients through effective planning, team coordination, and resource allocation.• Financial Performance Enhancement: Implement best practices tailored to Huron methodologies & industry standards to enhance financial performance, increasing revenue and reducing operational costs for clients.• Software Utilization: Utilize internal software platforms & client systems, including Power BI/Tableau/Microsoft Office, to manage account information, project workflow, and data visualization, ensuring accurate and efficient reporting. Strong knowledge with Client HIS systems (Collective 5 years focused with Epic enhancement PB & HB, others with experience)• Training and Development: Trained & Mentored direct reports, fostering a collaborative/growth-oriented/kind-fun work environment, and ensuring the consistent high-quality services.Extra! Led Social and Environmental teams in San Francsico and now on Service team for Denver

Education

• Stanford University

  BS, Focused on Product Design and Management Science

  2014 — 2018

Skills

• Customer Service
• Microsoft Office
• Microsoft Excel
• Marketing Analytics
• Google Analytics
• Business Analysis
• Data Analysis
• Time Management
• Goal Oriented
• Leadership
• Creative Problem Solving
• Sales
• Design Thinking