Shannon Carpenter

About Shannon Carpenter

I am a PMP-certified Sr. Technical Project Manager and Program Manager with over 20 years…

Experience

1. Technical Program Manager

   JLL

   Feb 2022 — Present · Houston, TX, US

   Core responsibilities:• Direct end-to-end technology programs that enable data-driven business decisions and align with the long-term global real estate goals of the world\'s leading technology companies, ensuring they are efficiently executed according to high standards and best practices• Establish roles and responsibilities, standards, and processes that foster a collaborative work environment, transparency, and continuous improvement• Collaborate with vendors and cross-functional program partners to define requirements, scope, and schedules• Identify and mitigate risks, resolve and escalate issues, and manage changes• Manage program teams and resource allocation, balancing workload with capacity to ensure work is completed according to requirements and schedule•Create, review, and collaborate on documentation and communications• Facilitate cross-functional discussions, consultations, information sharing, and work between program team members, customer partners, and vendors• Make recommendations and advise business teams on best practices and business technologies• Produce proactive, concise, and informative reporting and communications that are meaningful to the customer Other responsibilities and accomplishments:• JLLT reporting manager for up to 5 TPMs• Act as TPM lead to mentor, guide, train, and develop team of contract TPMs, ensuring PM and organization standards and best practices are met• Create PM templates, evaluate project tools, contribute to SOPs and training materials• Acted as interim technology Product Owner, created product hub page, created initial product roadmap, prioritized product backlog, managed product team and tech partners to deliver incremental project deliverables through bi-weekly sprints• Established a tool selection process framework, including requirements, market research, RFP, evaluation, testing, and contracting procedures, documents, and RACI

Education

• University of Houston-Clear Lake

  Bachelor of Business Administration (B.B.A.), Marketing

  1995 — 2000