Shannon Cabaj
Senior Customer Success Manager with SAP Concur
- Role
- Senior Customer Success Manager at Sap Concur
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Shannon Cabaj
Highly analytical, deadline-driven leader who completes activities with accuracy and…
Experience
Senior Customer Success Manager
Aug 2021 — Present · US
Managing the life cycle of enterprise customersAchieving (sales) growth & renewals objectivesAchieve client satisfaction objectivesAchieve client retention objectivesIdentify opportunities for expansion, migration, retention and customer satisfaction.Responsible for developing problem resolution that optimizes company profitability while maintaining client retention.Developing and conducting business reviews & value conversations with clientsWork to cultivate and expand existing business relationships through frequent communication and client visits.Work with clients at various stages of maturity and developing net new client relationshipsAbility to successfully leverage ideas across clients and industriesPartner with Sales Executives to establish strong relationships with executives and senior contacts.Work with Marketing, Solutions Consulting, Product Management, Field Services and Legal to maximize revenueComplete and execute account plans, prepare and deliver presentations, proposals and sales contracts.Identify and execute business strategy for assigned segment. Work cross-functionally to execute on individual client strategies.Identify and prioritize client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.
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