Shannon Heavin Burger

About Shannon Heavin Burger

Customer-focused professional with over 24 years of demonstrated success in leadership, project and program management, and customer management. Several years in the Wholesale Division onboarding MVNO customers and providing operations and project support. Adaptable, dependable, organized, and motivated.

Experience

1. Sr Project Manager- Wholesale Pmo

   T-Mobile

   Aug 2020 — Present · Overland Park, KS, US

   Develop extensive project plans that identify key components for the project rollout, consisting of timeline, resources and budgetary needs for onboardings and enhancements for our MVNO/IOT Wholesale partners. •Program managed rollout of Salesforce instance for Wholesale Organization to Sales Enablement Teams. •Lead weekly Sr. Leadership Steering Meetings to raise issues and awareness to our internal partners.•Hold weekly feasibility sessions to assess LOEs on products and services for our MVNO partners.•Host project meetings/scrum sessions with cross-functional team and managers.•Manage capacity planning and utilization for our external vendors and suppliers.

Education

• Missouri University of Science and Technology

  Bachelor of Science - BS

  1996 — 2000

• The University of Kansas

  Masters

  2003 — 2006

Skills

• Budgets
• Program Management
• Wireless Technologies
• Management
• Data Analysis
• Visio
• Voip
• Process Engineering
• Wireless
• Access
• Telecommunications
• Analysis
• Quality Assurance
• Integration
• Leadership
• Vendor Management
• Project Management
• Cross-Functional Team Leadership
• Mobile Devices
• Software Documentation
• Process Improvement
• Microsoft Access
• Product Management
• Project Planning
• Budget
• Training