Shannon B.

About Shannon B.

I am a Global People Operations professional with years of experience specialized in building scalable systems and enhancing the employee journey for organizations with employees. I bridge the gap between tactical execution and strategic, systems-level thinking, with a focus on Workday administration, international compliance, and process automation. My background is unique: I transitioned from high-stakes investigative case management in social services to tech-forward People Ops. This has given me a rare combination of meticulous attention to detail, critical thinking, and a customer-first approach to service delivery Core Competencies-Systems: Workday, ServiceNow, Salesforce (Tier 1 Case Management), AI Automation Tools-Operations: Global Onboarding/Offboarding, International Benefits, Multi-geography Compliance, SLA Management-Soft Skills: Cross-functional Collaboration, Interpersonal Communication, and Employee Relations.

Experience

1. People Operations Coordinator

   Guidewire Software

   Jun 2023 — Present · US

   Managed global operations data for over employees, ensuring accuracy and accessibility. • Coordinated onboarding processes to enhance new hire experiences and integration. • Identified workflow breakdowns and implemented AI-driven automation to improve communication efficiencies.• Developed comprehensive onboarding resources and training materials to support high-growth initiatives.

Education

• Auburn University

  Master of Education - MEd, Vocational Rehabilitation Counseling/Counselor

• Auburn University

  Bachelor of Science (B.S.), Human Development and Family Studies, General

  2008 — 2014