Shannen Andrea Llaneza

WORK HISTORY

EDUCATION

SKILLS

ABOUT SHANNEN ANDREA LLANEZA

Majoring in Communication, I developed expertise in organizational communication, technical writing, and strategic communication, equipping me with skills in: • Problem Resolution • Root Cause Analysis • Management by Numbers and Performance • Effective Communication • Research and DevelopmentI began my healthcare journey as a Certified Nursing Assistant (CNA), then advanced as a Licensed Vocational Nurse (LVN) with Kaiser Permanente, where I gained comprehensive clinical experience in patient care and healthcare operations. This foundation strengthened my understanding of patient needs, interdisciplinary collaboration, and care delivery.Currently, I serve as a Quality Analyst in hospice care, where I apply both my clinical background and communication expertise to ensure compliance, improve processes, and enhance the quality of end-of-life care. My role emphasizes data-driven performance management, staff development, and continuous quality improvement to meet regulatory standards and deliver compassionate, effective care.My combined background in healthcare, leadership, and communication has enabled me to bridge the gap between clinical operations and organizational performance, making me highly effective in both patient-centered care and process optimization.