Shannel Ortega

Destination Services Executive @Atlanta Convention & Visitors Bureau

Atlanta, GA, US

Serve as the liaison between the sales department, membership, associations, and the public sector to ensure the satisfaction and return of groups to Atlanta in the future. • Work with confirmed business utilizing a minimum of 250 room nights on peak and as high as on peak.• Serve as an Atlanta subject matter expert and a liaison between meeting planners, hospitality industry partners/members and other external resources.• Source ACVB member companies for customer needs (program speakers, transportation, event planning, venues/restaurants, etc.) and submit RFPs to members on behalf of clients.• Coordinate and host customer site visits for confirmed business which includes arranging accommodation, transportation, scheduling, meals, and facilitating site inspection process.• Organize pre-convention meetings to prepare community at large (APD, MARTA, Taxis, Atlanta Ambassadors, convention area businesses, etc.) for arrival of groups coming to Atlanta.• Participate in pre-show meetings to promote convention in Atlanta.• Promote use of ACVB promotional materials and destination marketing content (promotional material customization, telemarketing campaigns, etc.)• Obtain letters of welcome from the Mayor and Governor and facilitate speaker requests• Manage City Décor Package at airport, hotels, and convention area (design, production, permitting, and distribution of digital/print assets: banners, posters, buttons, signage, digital displays, etc.)• Secure overflow housing with member hotels.• Manage programs, projects, and expenses according to ACVB guidelines.• Supervision of administrative staff to include coaching, mentoring and performance management.• Work with vendors and ACVB accounting to coordinate collection of commissions, hospitality contributions and client invoicing.• Maintain current knowledge of member hotels, venues, restaurants, attractions etc. in order to make accurate recommendations to future groups bringing business to Atlanta.

Miami University

Franklin College of Arts and Sciences, Communication Studies

The University of Georgia

Communication Studies