Shannel Navarro
Client Services Account Manager @Optum Services, Inc
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WORK HISTORY
Client Services Account Manager @Optum Services, Inc
Orlando, FL, US
Drove 30% revenue growth through strengthening key customer relationships with existing accounts and identifying new service opportunities aligned to client needs and payer dynamics.• Owned client financial performance, resolving escalations, preventing churn, and improving contract value realization.• Achieved 95% customer satisfaction and 100% escalation resolution through proactive relationship management and operational issue remediation.• Partnered with internal operations and leadership to align service delivery with client expectations and financial outcomes.
EDUCATION
CUNY Bronx Community College
Associate of Science - AS, Medical Office Assistant
Columbia Southern University
Bachelor of Science - BS, Healthcare Administration
SKILLS
ABOUT SHANNEL NAVARRO
Revenue Cycle & Cash Applications Leader with 9+ years of experience in revenue operations, financial reconciliation, and payment processing within the healthcare and pharmaceutical industries. Proven ability to streamline cash application workflows, optimize revenue cycle processes, and ensure compliance with regulatory standards. Skilled in electronic payment processing (EDI, EFT), lockbox management, and cross-functional collaboration with Finance, Treasury, and IT teams to drive operational efficiency. Passionate about data-driven decision-making, process automation, and continuous improvement to enhance financial performance.
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