Shanna Lynch

About Shanna Lynch

I am a seasoned professional with 20+ years of health insurance and technology experience. Recognized for demonstrating a natural aptitude for implementing various strategies and techniques to secure enrollments and contract renewals, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded enrollment and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include relationship building, customer relationship management, health insurance operations, contract renewal, task management, and problem-solving. Delivering superior administration on the latter areas of expertise requires the utilization of effective communication skills, negotiation skills, as well as time management, coaching and training, and process improvement to support efficiency and maximum returns. In my most recent position as Support Coordinator with Verizon Wireless, I acted as a primary point of contact for high-profile customers to ensure contract renewal and continued retention. I also analyzed customer accounts to identify the root causes of issues. In addition, I liaised with senior leadership, stakeholders, and teams to ensure the company’s operations support structure is driving the business forward with minimal expenditures. Colleagues describe me as a dedicated, driven, down-to-earth professional who can be relied on to offer superior solutions that deliver profitable results on time and under budget. I am pursuing new opportunities and can be reached through this profile, or by phone at 32••••••52

Experience

1. Realtor

   Island Pineapple Realty

   Apr 2024 — Present · Melbourne Beach, FL, US

Education

• American InterContinental University

  Associate of Arts - AA

  2012