Shanna Moore Hunderup
Director of Customer Experiene @安捷伦
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WORK HISTORY
Director of Customer Experiene @安捷伦
Wilmington, DE, US
Working with business leaders across Agilent to help them understand the experiences of both customers and employees and providing the insights needed to improve the current CX and to develop strategic roadmaps for future, designed-in ideal experiences. Leadership of our customer VOC platform bringing customer insights to the business. This enables us to continuously improve and remain the company of choice in industries that we serve.
EDUCATION
University of Chicago
Continuing Education, New Product Innovation, Development & Implementation Strategies
The University of Tennessee at Chattanooga
BS, Business Management
ABOUT SHANNA MOORE HUNDERUP
Take one part marketing professional, one part strategic thinking program manager, add one part team building relationship expert, mix it all up and you’ve got me. After excelling in several marketing, market management, program management and customer experiences roles within ExxonMobil and DuPont, I have honed my Customer Experience Skills to help businesses build the best customer experiences possible. Now recognized as a Customer Experience leader, I am managing Customer Experience at Agilent Technologies, Inc. I am a coalition builder and excel at building strong, lasting relationships. I motivate teams and can be counted on to get the job done on-time, within budget, with a keen business acumen perspective. ‘Getting Results’ has always been one of my key strengths. I get the job done but I don’t forget the team or the need to recognize achievements and have some fun along the way. When I’m not working I enjoy art (@shanna.hunderup.art), music, exercising, and entertaining. My husband and I are known as wonderful hosts and our friends encouraged us to write a cocktail book highlighting many of the delicious cocktails that we serve to our friends. That book, “The Joy of the Cocktail”, was self-published in 2015, and is now available on Amazon.com.
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