Shanna Torres

About Shanna Torres

As an expert in project management, leadership, and team management, I possess…

Experience

1. Project Lead-onboarding Real Time Escalations Professional

   Comcast

   Aug 2021 — Present · West Palm Beach, FL, US

   As a conflict resolution professional and project manager, my primary focus is creating an environment where employees are happy, supported, and valued while delivering successful projects that meet the unique needs of each client. I work tirelessly to investigate conflicts within the workplace and intervene when necessary to help employees reach mutual agreements. I oversee the implementation of conflict management policies and procedures and monitor employee attendance and productivity, creating reports to share with supervisors to ensure a smooth running workplace.As a project manager, I am responsible for developing project plans, budgets, and timelines, and I take great care in defining the scope of each project and communicating goals and deliverables to everyone involved. Communication is key, and I work hard to keep stakeholders informed of progress and to ensure that deliverables are timely. I am vigilant about identifying potential risks and issues that may impact project outcomes and take proactive steps to manage them effectively.To keep everyone on the same page, I maintain project documentation, including budgets, schedules, meeting minutes, and project reports. I hold myself and my team accountable to project standards, policies, and procedures, and I strongly believe in supporting team members through delegation and mentoring. Finally, I implement and maintain a project management system that supports the successful delivery of each project and am committed to continuous improvement, seeking feedback from my team and stakeholders to refine my approach and achieve even better results.

Education

• Palm Beach State College

  Associate of Arts - AA

  2012 — 2015

• University of Phoenix

  Bachelor's degree

  2019 — 2022