Shanna Stone

WORK HISTORY

EDUCATION

SKILLS

ABOUT SHANNA STONE

Experienced leader with a talent for motivating and mentoring seasoned professionals to successfully handle high-stakes claims, while also promoting talent development and career progression within my team.Throughout my tenure at GEICO, I have consistently sought out opportunities to challenge the status quo, enhance operational rigor, and drive performance improvements for profitable execution. As a Claims Supervisor, I led several training programs in the liability unit, delivering substantial efficiency gains. This initiative doubled our first-call settlements and customer phone answer rate, which resulted in record-setting closures.In my previous positions, such as Litigation Supervisor, and Bodily Injury Supervisor, I’ve effectively addressed regulatory challenges, introduced innovative programs, and led teams across multiple locations to achieve exceptional results. Whether transforming underperforming regions or spearheading groundbreaking initiatives, my leadership has been defined by resilience, creativity, and an unwavering commitment to excellence.I’ve consistently focused on employee development and operational efficiency. From adopting proactive coaching strategies to transitioning teams to remote work during the pandemic, I’ve always placed a high priority on supporting the well-being and success of my colleagues.I hold an Associate\'s Degree in Education from Middle Georgia State University and a Bachelor\'s Degree from Wesleyan College. I have completed extensive training in Claims Law and product management. I am committed to continuous learning and professional growth, as I believe that knowledge and innovation are key to driving meaningful change. With a strong history of effective leadership and a commitment to excellence, I am confident in my ability to achieve results and foster sustainable growth in any setting.