Shanna Potter

Senior Qa Lead of Digital Quality Assurance @Latcha

Farmington Hills, MI, US

Organize, prioritize, and direct the day-to-day operations for the QA team, and strategize 9 brands across the testing schedule• Hire, train, and mentor a remote international QA team of up to 8 testers• Plan upcoming sprints, launches, and other testing activities in coordination with Software Dev Team Leaders and Project Managers• Perform front-end and API testing for dealer web portals (brands consisting of 400, 640, and 2,900 dealerships)• Orchestrate responsive testing for mobile apps and CRM email campaigns• Monitor defects, report daily statuses, and escalate issues to teams• Develop test plans and test cases, and evaluate user experience• Implement effective quality process improvements resulting in a 95% decrease in post-release issues and 50% reduction in bug resolution time

College for Creative Studies

BFA, 3D Animation and Digital Media

Schoolcraft College

Associate's degree, Liberal Arts and Sciences, General Studies and Humanities