Shannon McCormick
Customer Success Leader
- Role
- Lead, Customer Success at Global Relay
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Shannon McCormick
Accomplished Customer Success Leader with extensive experience in the tech industry, specializing in driving customer satisfaction, retention, and revenue growth. Expertise includes developing and optimizing customer success strategies, leading cross-functional teams, and mentoring CSMs to exceed performance goals.Skilled in stakeholder management, data analysis, and project management, ensuring customer needs are met with innovative and strategic solutions. Strong communication skills and a customer-centric approach consistently deliver exceptional customer experiences.· Succeeds as a tenacious and creative solution seeker· Excels in decisive team guidance and motivation· Leverages a forward-looking and scalable approach to achieve outstanding results· Thrives on continuous improvement and professional developmentProven track record of success and proficiency in industry-leading tools like Salesforce, Gainsight, Atlassian, Totango, Jira, Confluence, Tableau, and ServiceNow to enhance operational efficiency and achieve business objectives.
Experience
Lead, Customer Success
Jan 2026 — Present
Education
Christopher Newport University
Bachelor's Degree
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.