Shanmukha Kumar

Operation analyst Subject matter expert@IntouchCX | SQL | PowerBI | MS Excel

Role: Subject Matter Expert at IntouchCX
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

Experience

Subject Matter Expert
IntouchCX
Aug 2025 — Present · Hyderabad, IN

Education

Sri Gayatri Junior College
Intermediate
2015 — 2017
Padmasri Dr. B.V Raju Institute of Technology
Bachelor of Technology - BTech
2017 — 2021

Contact information

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Work email
•••••@intouchcx.com
Personal email
•••••@•••••.com
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Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

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Experience

Subject Matter Expert

Education

Sri Gayatri Junior College

Padmasri Dr. B.V Raju Institute of Technology

Find verified contacts for anyone on LinkedIn