Shanmuganathan Rajendran
Scaling with AI Agents | Human-Centered Innovation to Elevate Customer Experience | Building with Passion & Purpose | Multimodal AI | Sustainability-Driven Innovator
- Role
- Conversational Ai - Ccai - Dialogflow Cx - Gen Ai - Vertex Ai - Agentic Ai at Accenture
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shanmuganathan Rajendran
Purpose-driven individual with mere focus to deliver shared value. Always looking for ways to create an impact on improving the life of planet and people with innovative mindset. Approach any problem with Futuristic sustainable solutions. Immensely skilled in agile way of working, stakeholder management, managing business expectations in challenging circumstances, proposing and implementing process improvements.
Experience
Conversational Ai - Ccai - Dialogflow Cx - Gen Ai - Vertex Ai - Agentic Ai
Sep 2023 — Present
Expertise in constructing virtual agents designed to respond to inquiries by leveraging Dialogflow CX, Gen AI playbooks and features, enhancing user engagement and satisfaction.Proficient in crafting ready-made templates tailored for specific industry use cases, with a focus on retail scenarios, utilizing services like Dialogflow CX and Vertex AI conversation.Conducting comprehensive reviews and providing subject matter expert (SME) support in the effective utilization of Gen AI playbooks, ensuring optimal performance and relevance. Spearheaded the development and implementation of a cutting-edge personal assistant chatbot, incorporating state-of-the-art features. Leveraged advanced Speech-to-text(STT), text-to-speech(TTS) and translation technologies to significantly enhance user experience. Demonstrated exceptional technical acumen and leadership in driving innovation and delivering superior user-centric solutions(Apparel recommendation, Sustainability expert etc)Using LLM models fine tuned the text to achieve variety of tasks such as classification, extraction of entities, summarization and Q&A.
Education
Birla Institute of Technology and Science, Pilani
Master of Science (MS), Software Engineering
2007 — 2010
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