Shanmugan K

Experience

1. Senior Regional Services Manager

   Dynatrace

   Jun 2025 — Present · Chennai, IN

   IT Services & Delivery | Strategic Leadership | P&L Ownership | Transformation InitiativesAs a Senior Regional Services Manager, I lead end-to-end service delivery across a dynamic portfolio of 30+ projects, while managing a high-performing team of 120+ professionals. I am responsible for P&L ownership, ensuring profitability and operational excellence within the region.My role requires seamless collaboration with Enterprise Project Managers, Solution Architects, and cross-functional stakeholders to deliver customer-centric, scalable solutions. I actively engage in strategic initiatives with senior leadership, driving innovation, service improvements, and growth-oriented transformations across the organization.With a strong focus on execution, performance, and people leadership, I bring clarity, structure, and results to complex service delivery ecosystems.

Education

• Birla Institute of Technology and Science, Pilani

  Master of Science (M.S.), Computer Software Technology/Technician

  2013 — 2015

• JJ College of Engineering and Technology, Trichy

  Bachelor of Technology (B.Tech.), Information Technology

  2007 — 2011

Skills

• Troubleshooting
• Microsoft Exchange
• Object Oriented Design
• Rfp
• Isa
• Nagios
• Open Source
• Dynatrace
• Appdynamics
• Splunk
• Dns
• Integration
• Enlighta
• Databases
• Solution Implementation
• Apache
• Requirements Analysis
• Virtualization
• Incident Management
• Java
• Sql
• Itil
• Linux
• Otrs
• Vmware
• Motivational Speaking
• Pre-Sales
• Compuware Apm Certified
• Rhel
• Active Directory
• Unix
• Windows Server
• Itil V3 Foundations Certified
• Open Source Tools Training
• Solution Architecture
• IT Management
• Networking
• Microsoft Sql Server